Privacy Policy

Privacy policy

Our company's corporate philosophy is to "Create new value by bringing the people of the world together, and to contribute to the development of a rewarding and harmonious society by meeting the expectations of our customers". Under this philosophy, we respect the privacy of our clients, business partners and our employees, and in order to protect their personal information, together with complying with laws and other standards concerning personal information protection, our executives and all staff are all made aware of the importance of the protection of personal information. In order that our customers can purchase the travel products and services we provide with peace of mind, we shall take the following measures.

  • 1. When using personal information, we shall make clear the purposes of its use, and we shall use and share it within the scope necessary to achieve such purposes, and we shall also take measures to prevent its use for any other purpose.
  • 2. We will carry out the collection of personal information in a lawful and appropriate manner.
  • 3. When managing and handling personal information we will ensure that it is kept accurate and up to date, within the scope necessary to accomplish the specified purpose of use, and take other necessary and appropriate measures for the correction and prevention of the leakage, loss or damage of the personal information and other measures to ensure its safe management.
  • 4. We will appoint a person responsible for personal information protection and place a personal information manager in each department to manage the personal information appropriately.
  • 5. We will comply with requests from customers for the disclosure or correction of their personal information to an appropriate extent, in accordance with our established procedures.
  • 6. In order to realize secure protection of personal information, we shall comply with laws and other standards concerning personal information protection, industry regulations and social and other norms.
  • 7. We have established systems and procedures to receive and respond to inquiries and complaints regarding the personal information we hold, enabling us to respond to them quickly.
  • 8. We have formulated a personal information protection management system, and through periodic auditing, we carry out its ongoing review and improvement.

プライバシーマーク 20001143(05)

Hankyu Travel International Co., Ltd. was certified to use the PrivacyMark by JIPDEC in May 2007.

Enacted: December 1, 2004
Revised: April 1, 2014

Hankyu Travel International Co., Ltd.
President: Seiji Matsuda

Public Announcement in Accordance with the "Act on the Protection of Personal Information"

We shall handle your personal information in accordance with the "Act on the Protection of Personal Information" and our "Privacy Policy" and we are committed to its protection.

1.Name of the Company

Hankyu Travel International Co., Ltd.

2.Personal Information Protection Manager

Hankyu Travel International Co., Ltd., CSR and Compliance Promotion Department Manager
Contact: 06-4795-5709

3.Purpose of Use of Personal Information
(1)

Purpose of use in the case of obtaining personal information described in documents (including via websites and e-mail, etc. Hereinafter referred to as "documents") directly from you

①Customer Information
  • a)For communicating with you
  • b)For making arrangements for the tour services provided by transportation or accommodation facilities, etc., and for receiving such services
  • c)For various procedures, etc., when traveling
  • d)For procedures relating to our responsibilities under the tour agreement and insurance to cover expenses in the event of an accident
  • e)For announcements regarding our and our partners' products, services and various campaigns
  • f)For you to provide us with your comments and impressions, etc., after you tour
  • g)For requesting your participation in questionnaires
  • h)For providing special benefit services
  • i)For creating statistical data
(2)

Purpose of use when obtaining personal information directly from you other than in written form

①Customer Information (call records)
Calls are recorded to confirm the nature of inquiries and travel reservation details, and for the purposes in a) to c) above
詳細はこちら
4.Provision of Personal Information to Third Parties
(1)

We will provide your name, gender, age, address, telephone number or email address, passport number, credit card number via electronic means to relevant transportation and accommodation facilities, insurance companies or arrangement agents, within the scope necessary for making arrangements for the tour services for the tour you have applied for, as well as for you to receive such services, or within the scope necessary for fulfilling our responsibilities under the tour contract and for insurance procedures to secure expenses in the event of an accident, etc.

(2)

For your convenience when shopping at your travel destination, we will provide personal data pertaining to your name, passport number and flight number, etc., to duty free shops and souvenir shops ahead of time via electronic means.

In addition to the cases listed above, we will not share your personal information with any third party, except in the following cases.

  • a) When you have given your consent
  • b) When it is required by laws and regulations.
  • c) When it is necessary for the protection of people's lives, bodies, property and obtaining your consent is difficult
  • d) When provision or disclosure is specially required for improving public health or promoting the sound growth of children and it is difficult to obtain your consent
  • e) When provision or disclosure is required to cooperate with an authority or institution of the national and local government and any other third party entrusted by them in executing the affairs required by laws and regulations, and obtaining your consent may impede the execution of the affairs concerned
  • f) When outsourcing all or part of the handling of personal information within the scope necessary to achieve the purposes of use, in order to smoothly carry out our operations
詳細はこちら
5.Outsourcing the Handling of Personal Information

For operational reasons, we outsource certain operations in order to provide our customers with better services. We may share personal information with a contractor. In such cases, we select contractors whose handling of personal information we have deemed appropriate, and we ensure that your personal information will be managed appropriately by stipulating in a contract, etc., conditions of appropriate management and confidentiality to prevent any leakage of your personal information.

6.Requests for Disclosure of Personal Information
Personal information subject to disclosure means personal information that constitutes a collection of systematically structured information for which we have the right to accommodate all requests by you for its disclosure, correction, addition to or deletion of its contents, suspension of its use, its erasure and suspension of its provision to third parties.
(1)

Disclosure of personal information subject to disclosure
When you request us to disclose personal information subject to disclosure, we will disclose it to you without delay. In addition, we will notify you when there is no personal information that can identify you. However, we may not be able to disclose it if any of the following a) to c) apply, but we will notify you without delay and explain the reason.

  • a)When there is a risk of harm to the life, body, property or other rights and interests of either you or a third party
  • b)When there is a risk of seriously impeding the proper operation of the contractor's business
  • c)When doing so would be in violation of laws and regulations
(2)

Correction, addition or deletion of personal information subject to disclosure
When requested to correct, add to or delete personal information subject to disclosure, we will conduct the necessary investigations, and based on the results we will carry out the correction of the personal information subject to disclosure and, after having made the corrections, we will notify you without delay of the fact (including the details of the corrections).

(3)

Right to veto the use or provision of personal information subject to disclosure
We will accommodate requests from you to suspend use of, erase or suspend provision to a third party of the personal information subject to disclosure. After taking action, we will notify you without delay. However, we cannot accommodate your request if any of the provisos a) to c) in (1) apply, but we will notify you without delay and explain the reason.

(4)Notification of the purpose of use and other explanations

(5)

Where to request personal information disclosure, addition, correction, suspension of use, erasure, deletion, notification of purpose of use and suspension of provision to third parties

  • a)

    To request disclosure, please attach the required documents to prescribed application form and send them by post to the appropriate contact point below.
    <Office hours: Weekdays 09:30–17:30; closed weekends, national holidays and the year-end and New Year holidays>

    Eastern Japan area contact point
    Hankyu Travel International Co., Ltd., Eastern Japan Sales Division Customer Inquiries
    Sumitomofudosan Aobadai Tower 3-6-28 Aobadai, Meguro-ku, Tokyo, 153-8589 Japan
    Tel: 03-6745-5850
    ※Please contact us at these numbers for matters handled by our Sapporo branch, Aomori sales office, Sendai branch, North Kanto branch, Niigata branch, Shizuoka branch and Nagano branch.
    Central Japan area contact point
    Hankyu Travel International Co., Ltd., Central Japan Sales Division Customer Inquiries
    Toshinmeieki Bldg. 2-45-14, Meieki, Nakamura-ku, Nagoya, 450-8533 Japan
    Tel: 052-563-0410
    Western Japan area contact point
    Hankyu Travel International Co., Ltd., Western Japan Sales Division Customer Inquiries
    Herbis Osaka 2-5-25, Umeda, Kita-ku, Osaka, 530-8355 Japan
    Tel: 06-4795-5832
    *Please contact us at this number for matters handled by our Hokuriku branch and Toyama sales office.
    Kyushu area contact point
    Hankyu Travel International Co., Ltd., Kyushu Sales Division Customer Inquiries
    Denki Building Kyosokan 2-1-82 Watanabe-dori, Chuo-ku, Fukuoka, 810-8589 Japan
    Tel: 092-724-3240

    Please see「here」for the procedure for requesting disclosure.

  • b) Documents, etc., required to be submitted when requesting disclosure, etc.Please request the necessary documents from one of the contact points listed above. The prescribed documents will be sent to you by post.
    • Application form for personal information disclosure and request form for correction of personal information
    • Documents to prove your identity (Certificates issued by a public organization, such as a driver's license or passport)
  • c) Request for disclosure, etc., by proxy
    When requesting disclosure, etc., by proxy, in addition to the documents listed in the previous paragraph, documents to confirm the identity of the proxy are also required. When requesting disclosure, etc., please let us know that it is by proxy.
  • d) Fee for requesting disclosure, and payment collection method
    A handling fee of 300 yen and postage costs (actual cost) will be charged only when we respond regarding the disclosure of personal information. Please enclose a money order or the equivalent in stamps with the application form. We will contact you if the fee is insufficient; however, but please understand that we cannot accept your request for disclosure if you do not pay it in full.
  • e) Response to request for disclosure, etc.
    We will send a written response to the address indicated in your application documents.
  • f) Handling of personal information obtained through request for disclosure, etc.
    We will use personal information obtained in relation to your request for disclosure only for the purpose of responding to your request for disclosure.
(6) Contact point for complaints regarding the handling of personal information
Same as (5) a) above
詳細はこちら
7.When we contact you using your personal information

When we contact you using your personal information, we will notify you of the items of information specified in 1 to 6 above and obtain your consent.

However, this will not apply in any of the following cases.

  • (1) When we have notified you of the items of information specified in 1 to 6 above and have obtained your consent.
  • (2) When we are entrusted with the handling of all or parts of personal information and we use said personal information solely within the scope of the purposes of its use
  • (3) When we have been provided with personal information in order to continue the business we have acquired as a result of a merger or other reasons, and the provider of personal information has already notified you of the items of information specified in 1 to 6 above, and has obtained your consent, and we use the given personal information solely within the scope of the purposes of its use specified for the business we have acquired.
  • (4)

    When we share and use personal information with a specific partner, the partner has clearly indicated or notified you of the items of information specified in 1 to 6 above and has obtained your consent and you have been notified of the following items of information in advance or are in a position to recognize them easily:

    • Items of personal information that are shared and used
    • Scope of users of the shared personal information
    • Purposes of using personal information by the users
    • Name of the person or entity responsible for the management of the personal information that is shared and used
    • Method of obtaining personal information
  • (5) When, because it can be deemed that the purpose of use of is clear from circumstances under which it is obtained, we contact you using personal information obtained without clearly indicating, notifying or disclosing the purposes of its use and other information to you
  • (6)

    When any of the following apply

    • a)When it is required by laws and regulations.
    • b)When it is necessary for the protection of people's lives, bodies, property and obtaining your consent is difficult
    • c)When provision or disclosure is specially required for improving public health or promoting the sound growth of children and it is difficult to obtain your consent
    • d)When provision or disclosure is required to cooperate with an authority or institution of the national and local government and any other third party entrusted by them in executing the affairs required by laws and regulations, and obtaining your consent may impede the execution of the affairs concerned
詳細はこちら
8.The voluntary nature of providing personal information

It is up to you whether you provide us with personal information. However, if you choose not to provide us with the required items, we may unable to properly provide our various services to you.

9.Sensitive personal information

We may obtain, use or provide sensitive personal information in any of the following cases.

  • a) When it is required by laws and regulations.
  • b) When it is necessary for the protection of people's lives, bodies, property and obtaining your consent is difficult
  • c) When provision or disclosure is specially required for improving public health or promoting the sound growth of children and it is difficult to obtain your consent
  • d)

    When provision or disclosure is required to cooperate with an authority or institution of the national and local government and any other third party entrusted by them in executing the affairs required by laws and regulations, and obtaining your consent may impede the execution of the affairs concerned
    Sensitive personal information refers to the following

    • A)Matters related to ideology, belief and religion
    • B)Race, ethnicity, family origin, legal domicile (except for information about the prefecture you are in), physical and mental disorders, criminal record, and other matters that could be grounds for social discrimination
    • C)Matters relating to the right of workers to organize, bargain collectively and other collective acts.
    • D)Matters relating to participation in collective public demonstrations, exercise of petition rights, or other matters related to the exercise of political rights
    • E)Matters relating to sex life and medical treatment for health
詳細はこちら
10.Cases where we obtain personal information in a manner that is not easily recognizable to you

Cookies are a mechanism that enables you to view our website more conveniently when you revisit it at a later date, and they do not infringe on your privacy or have any adverse effect on your computer. All areas of our website where we have you enter your personal information use an SSL (Secure Socket Layer) data encryption system. In addition, we have also taken measures to protect personal information within the site, such as the installation of a firewall. However, please note that, due to the nature of the Internet, it is not possible to guarantee complete security.

詳細はこちら
11.Authorized Personal Information Protection Organization

An authorized personal information protection organization is an organization that has been authorized by the Personal Information Protection Commission in accordance with Article 47 the Act on the Protection of Personal Information, and whose purpose is to ensure the appropriate handling of personal information through the provision of information to target entities and the processing of complaints regarding the handling of the target personal information, etc.

JIPDEC Personal Information Protection Complaints and Consultation Room
Tel: 03-5860-7565
Toll-free: 0120-700-779
※Note that this is not for inquiries regarding our products and services. Please call the appropriate number.

詳細はこちら

Registration

Tour Terms & Condition, Standard Terms and Conditions of Tour Contracts, Table of Travel Business Handling Fees

About the handling of the personal information of executives and staff (including job applicants and retirees)

Hankyu Travel International Co., Ltd. (hereinafter “we”, “us”, or “our”) handles the personal information of its executives and staff (including job applicants and retirees) in accordance with the "Act on the Protection of Personal Information" and our "Privacy Policy" and we are committed to its protection.
1.Purpose of use of the personal information of executives and staff
Purpose of use of personal information of job applicants
  • For contacting, screening and notifying applicants when recruiting
  • or personnel management after recruitment
Purpose of use of personal information of retirees
  • For contacting retirees
  • For requesting comments and impressions and participation in questionnaires
  • For work related to labor unions, Hankyu Hanshin Health Insurance Society, mutual aid associations and the 25 Year Society
  • For various sales activities at our group companies
Purpose of use of personal information of executives and staff
  • (1) Basic information: full name, date of birth, personal history, gender, address, phone number, nationality
    Purposes of use: for business-related communication, payment of remuneration, personnel appraisal, social insurance related procedures, creation registration of employees, various procedures required by law, other employment management purposes
  • (2) Wage related information: family structure, dependents, commuting route, bank account for payment of wages
    Purposes of use: for determination and payment of remuneration, withholding tax procedures
  • (3) Personnel information: documents listing qualifications, licenses, self-assessment reports, etc.
    Purposes of use: for accreditation, personnel appraisal
  • (4) Health information: medical check-up results, medical history, body measurement records
    Purposes of use: for ensuring healthy employment condition and appropriate employee health management

Note) You can choose whether to provide us with personal information (voluntary nature of provision of personal information); however, if you do not provide it, you may not be able to receive the measures we take regarding work that we are required to take by law. In addition, in order to carry out the necessary processing, we may outsource the handling of personal information to a contractor that has guaranteed a sufficient level of personal information protection.

詳細はこちら
2.Provision of Personal Information to Third Parties
(1) We appropriately manage the personal information of our executives and staff (including job applicants and retirees), and we will not provide it to any third party without obtaining the consent of our executives and staff (including applicants and retirees) in advance. However, this shall not apply in the following cases.
    1:When it is required by laws and regulations. 2: When it is necessary for the protection of human life, body or property, and obtaining your consent is difficult 3: In the event where provision or disclosure is specially required for improving public health or promoting the sound growth of children and obtaining your consent is difficult 4: In the event where provision or disclosure is required to cooperate with an authority or institution of the national and local government and any other third party entrusted by them in executing the affairs required by laws and regulations, and obtaining your consent may impede the execution of the affairs concerned
詳細はこちら
3.Matters concerning procedures for accommodating requests for disclosure

We will accommodate requests from you or a proxy for the disclosure, modification or suspension use of the personal information of yours that we hold to a reasonable extent. However, matters that have been determined as not to be disclosed in consultation with a labor union are excluded.

  • (1) Where to request disclosure
    KHD Tokyo Bldg. 3-3-9 Shinbashi, Minato-ku, Tokyo 105-0004
    Hankyu Travel International Co., Ltd., CSR and Compliance Promotion Department Manager, General Affairs and Personnel Department HR Section
    TEL: 03-6745-7331
  • (2) Documents, etc., required to be submitted when requesting disclosure, etc.
    Please request the required documents from the above address. The prescribed documents will be sent to you by post.
  • (3) Request for disclosure by proxy
    When requesting disclosure, etc., by proxy, in addition to the documents listed in the previous paragraph, documents to confirm the identity of the proxy are also required.
    When requesting disclosure, etc., please let us know that it is by proxy.
  • (4) Fee for requesting disclosure, and payment collection method
    An amount equivalent to the handling fee plus actual postage costs will be charged only when we respond regarding the disclosure of personal information. The fee is 300 yen.
    Please enclose a money order or the equivalent in stamps with the application form.
    We will contact you if the fee is insufficient. We cannot accept your request for disclosure if you do not pay it in full.
  • (5) Response to request for disclosure, etc.
    We will send a written response to the address you have notified to us.
  • (6) Handling of personal information obtained through request for disclosure, etc.
    We will use personal information obtained in relation to your request for disclosure only for the purpose of responding to your request for disclosure.
詳細はこちら
4.Outsourcing the Handling of Personal Information

For operational reasons, we outsource certain operations in order to provide our customers with better services. We may share personal information with a contractor. In such cases, we select contractors whose handling of personal information we have deemed appropriate, and we ensure that your personal information will be managed appropriately by stipulating in a contract, etc., conditions of appropriate management and confidentiality to prevent any leakage of your personal information.

詳細はこちら
5.Contact point for complaints regarding the handling of personal information

Contact point for complaints regarding the handling of personal information
Please contact us via the address listed in 3-(1) above.

If you have a complaint with us with regard to your personal information and the issue cannot be resolved, you can contact the authorized personal information protection organization below to request assistance in resolving the issue. An authorized personal information protection organization is an organization that has been authorized by the competent minister in accordance with Article 37 the Act on the Protection of Personal Information, and whose purpose is to ensure the appropriate handling of personal information through the provision of information to target entities and the processing of complaints regarding the handling of the target personal information, etc.

  • Japan Association of Travel Agents (JATA) Consumer Consultation Room
    (Responsible for personal information protection)
    Tel: 03-3592-1266
  • JIPDEC
    Personal Information Protection Complaint Consultation Room
    Tel: 03-5860-7565
    Toll-free: 0120-700-779
詳細はこちら
6.Personal Information Protection Manager

Personal Information Protection Manager
Hankyu Travel International Co., Ltd., CSR and Compliance Promotion Department Manager
Tel: 06-4795-5709

7.Important matters concerning the handling of personal information regarding employment management

In order to ensure security or to protect our information systems, information assets and other business assets, we may carry out video monitoring or monitoring of computer operation, etc., including the sending and receiving of emails.

8.Cases where we obtain personal information in a manner that is not easily recognizable to you

Cookies are a mechanism that enables you to view our website more conveniently when you revisit it at a later date, and they do not infringe on your privacy or have any adverse effect on your computer. All areas of our website where we have you enter your personal information use an SSL (Secure Socket Layer) data encryption system. In addition, we have also taken measures to protect personal information within the site, such as the installation of a firewall. However, please note that, due to the nature of the Internet, it is not possible to guarantee complete security.

詳細はこちら

About this Website

The website uses an anonymous encryption technology known as SSL (Secure Sockets Layer) when sending and receiving personal information, such as member registrations, applications and inquiries, via the Internet or mobile phones, etc., allowing you to shop and register for membership online with peace of mind. The use of SSL does not require any special configuration on your part.

SSL (Security)

To ensure security when we have you send us your personal information through our website, we use encryption technology such as the SSL (Secure Socket Layer: A global standard security feature which encrypts data before it is sent) protocol to safeguard against the leakage of your personal information. By using an SSL-compatible Internet browser, your personal information will be automatically encrypted.

Cookies

When using the website reservations or inquiries about our products, when serving ads by third parties such as Yahoo!, such third parties may use cookies to collect information on the browsing history of visitors to our website.
Such third parties use and collect information only for the purposes of serving ads. None of the information collected in such cases is of a personal nature. The cookie information, etc., collected by the third parties is handled in accordance with the third parties' own privacy policies.
Cookies are a mechanism whereby, when you visit our website, your usage history and entered information is stored as a file on your computer, and they do not infringe on your privacy or have any adverse effect on your computer.

Advertising utilizing cookies

We make use of the advertising services of ad-serving companies (remarketing/retargeting functions), and we serve ads for a variety of websites on the Internet to persons who have visited our website in the past. These advertising services use cookies to automatically track your visiting history on our website; however, no information which can be used to identify you is included at all.

If you do not wish for such advertising, you can use the following company websites to disable (opt-out) the feature.
※If you change browsers or delete your cookies, you will need to opt-out or opt-in once again.

Web Beacons

We use a technology known as web beacons for web pages, reservations for our services, inquiries, registration for various campaigns and send emails in HTML format (excluding reservation-related emails). Web beacons are a mechanism in which small, invisible image files (1×1 pixel GIF image) and JavaScript are embedded in wed pages and HTML format emails to collect information on whether or not they have been browsed. With them we can accumulate information on your email opening/previewing situation and web page browsing data.

Links to the websites of other companies

Our website may feature links to the websites of other companies. For details on the handling of personal information on these linked-to websites, please check for yourself on the website in question.

Notes

If you voluntarily disclose personal information on the Internet, please note that there is the possibility of the information being used are collected by other users. If publish personal information on the Internet that anyone can access, there is a possibility that you may receive unwanted messages based on the information that has been posted. Users, please send information at your own risk. Furthermore, Hankyu Express International's partners and third-party companies accessible through Hankyu Express International, collect data through their websites, services, or prizes and promotional activities, each has their own independent rules regarding privacy and data-collection regulations or activity policies. Hankyu Travel International will not assume any responsibility or liability for these independent rules or activities.
Furthermore, Hankyu Travel International makes no claims or representations on our website about the suitability of the contents of the website for your computer environment. It is assumed that you access our website of your own free will and that you accept all responsibility for your use of this website.

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