Purpose of use in the case of obtaining personal information described in documents (including via websites and e-mail, etc. Hereinafter referred to as "documents") directly from you

①Customer Information

• a)For communicating with you
• b)For making arrangements for the tour services provided by transportation or accommodation facilities, etc., and for receiving such services
• c)For various procedures, etc., when traveling
• d)For procedures relating to our responsibilities under the tour agreement and insurance to cover expenses in the event of an accident
• e)For announcements regarding our and our partners' products, services and various campaigns
• f)For you to provide us with your comments and impressions, etc., after you tour
• g)For requesting your participation in questionnaires
• h)For providing special benefit services
• i)For creating statistical data

Purpose of use when obtaining personal information directly from you other than in written form

①Customer Information (call records)

Calls are recorded to confirm the nature of inquiries and travel reservation details, and for the purposes in a) to c) above

We will provide your name, gender, age, address, telephone number or email address, passport number, credit card number via electronic means to relevant transportation and accommodation facilities, insurance companies or arrangement agents, within the scope necessary for making arrangements for the tour services for the tour you have applied for, as well as for you to receive such services, or within the scope necessary for fulfilling our responsibilities under the tour contract and for insurance procedures to secure expenses in the event of an accident, etc.

For your convenience when shopping at your travel destination, we will provide personal data pertaining to your name, passport number and flight number, etc., to duty free shops and souvenir shops ahead of time via electronic means.

In addition to the cases listed above, we will not share your personal information with any third party, except in the following cases.

• a) When you have given your consent
• b) When it is required by laws and regulations.
• c) When it is necessary for the protection of people's lives, bodies, property and obtaining your consent is difficult
• d) When provision or disclosure is specially required for improving public health or promoting the sound growth of children and it is difficult to obtain your consent
• e) When provision or disclosure is required to cooperate with an authority or institution of the national and local government and any other third party entrusted by them in executing the affairs required by laws and regulations, and obtaining your consent may impede the execution of the affairs concerned
• f) When outsourcing all or part of the handling of personal information within the scope necessary to achieve the purposes of use, in order to smoothly carry out our operations

Disclosure of personal information subject to disclosure
When you request us to disclose personal information subject to disclosure, we will disclose it to you without delay. In addition, we will notify you when there is no personal information that can identify you. However, we may not be able to disclose it if any of the following a) to c) apply, but we will notify you without delay and explain the reason.

• a)When there is a risk of harm to the life, body, property or other rights and interests of either you or a third party
• b)When there is a risk of seriously impeding the proper operation of the contractor's business
• c)When doing so would be in violation of laws and regulations

Correction, addition or deletion of personal information subject to disclosure
When requested to correct, add to or delete personal information subject to disclosure, we will conduct the necessary investigations, and based on the results we will carry out the correction of the personal information subject to disclosure and, after having made the corrections, we will notify you without delay of the fact (including the details of the corrections).

Right to veto the use or provision of personal information subject to disclosure
We will accommodate requests from you to suspend use of, erase or suspend provision to a third party of the personal information subject to disclosure. After taking action, we will notify you without delay. However, we cannot accommodate your request if any of the provisos a) to c) in (1) apply, but we will notify you without delay and explain the reason.

Where to request personal information disclosure, addition, correction, suspension of use, erasure, deletion, notification of purpose of use and suspension of provision to third parties

• a)

  To request disclosure, please attach the required documents to prescribed application form and send them by post to the appropriate contact point below.
  <Office hours: Weekdays 09:30–17:30; closed weekends, national holidays and the year-end and New Year holidays>

  Eastern Japan area contact point

  Hankyu Travel International Co., Ltd., Eastern Japan Sales Division Customer Inquiries

  New Pier Takeshiba South Tower 1-16-1 Kaigan, Minato-ku, Tokyo, 105-0022 Japan
  Tel: 03-6745-5850
  ※Please contact us at these numbers for matters handled by our Sapporo branch, Aomori sales office, Sendai branch, North Kanto branch, Niigata branch, Shizuoka branch and Nagano branch.

  Central Japan area contact point

  Hankyu Travel International Co., Ltd., Central Japan Sales Division Customer Inquiries

  Toshinmeieki Bldg. 2-45-14, Meieki, Nakamura-ku, Nagoya, 450-8533 Japan
  Tel: 052-563-0410

  Western Japan area contact point

  Hankyu Travel International Co., Ltd., Western Japan Sales Division Customer Inquiries

  Herbis Osaka 2-5-25, Umeda, Kita-ku, Osaka, 530-8355 Japan
  Tel: 06-4795-5832
  *Please contact us at this number for matters handled by our Hokuriku branch and Toyama sales office.

  Kyushu area contact point

  Hankyu Travel International Co., Ltd., Kyushu Sales Division Customer Inquiries

  Denki Building Kyosokan 2-1-82 Watanabe-dori, Chuo-ku, Fukuoka, 810-8589 Japan
  Tel: 092-724-3240

  Please see「here」for the procedure for requesting disclosure.

• b) Documents, etc., required to be submitted when requesting disclosure, etc.Please request the necessary documents from one of the contact points listed above. The prescribed documents will be sent to you by post.
  
  • ・Application form for personal information disclosure and request form for correction of personal information
  • ・Documents to prove your identity (Certificates issued by a public organization, such as a driver's license or passport)
• c) Request for disclosure, etc., by proxy
  When requesting disclosure, etc., by proxy, in addition to the documents listed in the previous paragraph, documents to confirm the identity of the proxy are also required. When requesting disclosure, etc., please let us know that it is by proxy.
• d) Fee for requesting disclosure, and payment collection method
  A handling fee of 300 yen and postage costs (actual cost) will be charged only when we respond regarding the disclosure of personal information. Please enclose a money order or the equivalent in stamps with the application form. We will contact you if the fee is insufficient; however, but please understand that we cannot accept your request for disclosure if you do not pay it in full.
• e) Response to request for disclosure, etc.
  We will send a written response to the address indicated in your application documents.
• f) Handling of personal information obtained through request for disclosure, etc.
  We will use personal information obtained in relation to your request for disclosure only for the purpose of responding to your request for disclosure.